COMPUTERIZATION OF AIRLINE RESERVATION SYSTEM

COMPUTERIZATION OF AIRLINE RESERVATION SYSTEM

INTRODUCTION TO THE FIRST CHAPTER

1.1 THE STUDY’S BACKGROUND

This project is mostly for BRITISH AIR LINE. The first controlled and prolonged flight with a prove able heavier than air aircraft was made by the writer on December 17, 1903, earning America the title of “birthplace of air transport.” The airplane was initially used for regular passenger transport in Europe in 1916. In England, an airline firm known as aviation transport and travel was created for scheduled passenger, freight, and mail service as soon as the war ended on August 23, 1919. It was an international aviation service between London and Paris. By 1926, a well-developed European network of air transportation had been built, and airlines controlled by the United Kingdom, France, Germany, Italy, and the Netherlands were flying 9 million miles and carrying 100,000 passengers per year.

1.2 THE PROBLEM’S STATEMENT

The project created a computerized system for maintaining records and efficient Airline Reservation System corporations, with a focus on British Airways.

1.3 OBJECTIVE OF THE PROJECT

The primary goal of this project is to provide an efficient and dependable airline ticket reservation system for the management of British Airways. It is done to accomplish the following goals:

* Customer service. * Workload reduction for ticket reservation clerks. * Faster, more accurate, and detailed information for customers. * Compact and integrated basic records of airline ticket reservation for customers.

1.4 STUDY OBJECTIVES

This project included topics like airline timetables, flight procedures, flying time, and seat reservations. This project has thoroughly discussed how flights will be scheduled for intended travelers in order to match their flight schedules. In addition, the flight’s route and destinations were discussed. This project also discusses the flying time for all traveling passengers, as well as the time of their departure and embarkation from the flight. It discusses how seat reservations will be made and how travelers will know their seat number.

1.5 THE PROJECT’S SIGNIFICANCE

The importance of this project work cannot be overstated in order to improve the efficiency and effectiveness of the ticket reservation system. This initiative would allow ticket reservation agents to develop and apply workable policies. It would also provide unparalleled patronage to ticket reservation agents while improving and providing effective air transportation services.

1.6 THE PROJECT’S LIMITATION

There are certain limitations encountered in the study. The most important aspect, though, is customer service. Because it involves engaging with consumers, the work of a reservationist can never be totally replaced by a machine. Passengers are frequently faced with the challenge of clarifying various issue enquiries, owing to the fact that their reservation activities are performed by humans rather than electronic machines, which can appropriately answer all customers’ questions and enquires.

1.7 TERM DEFINITION There are some terminology used in this project that are similar to all airlines or airways. These terms are as follows:

* Customers: This is the individual who intends to travel with the airline at a specific time.

* Reservation Staff: This is the person who closes the booking, collects the customers’ information, and offers them the ticket with which they will board the airline.

* Airline: A mode of transportation by air. It is the world’s quickest mode of transportation. * Flight: This is the procedure by which an airline takes off from one location to another while caring for the passenger or client. Ticket Reservation: This is the procedure of taking reservations for passengers who want to travel by plane from one location to another.