Analysis And Customer Service Quality Plan, Marketing Plan, Strategic Plan, Technology Plan) For An Academic Library

Analysis And Customer Service Quality Plan, Marketing Plan, Strategic Plan, Technology Plan) For An Academic Library

Assumable Contents

Title page Certification I Dedication II Acknowledgment iii Abstract iv Chapter 1: 1.0 Introduction 1 1.1 Background Information 1 1.2 Problem Statement 6 1.3 Research Objectives 7 1.4 Hypothesis 8 1.5 Importance of the Study 9 1.6 Study Scope 10 Chapter Two: 2.0 Research Review

3.0 Research Methodology Chapter 3

A description of the study area is provided in Section 3.1.

3.2 Research Design 30

3.3 Data Collection Method 31

3.4 Data Capacity 31

3.5 Data Analysis Techniques 32

3.5.1 Summative Approaches 32

3.5.2 Simplicity of Percentage 33

3.5.3 Incremental Averages 34

3.6 Test of Hypothesis 34 Chapter Four

4.0 Data Presentation, Analysis, and Discussion 36

4.1 Data Presentation 37

4.2 Data Analysis 39

4.3 Discussion of Findings 41

4.4 Test of Hypothesis 45 Chapter 5

5.0 Summary of Findings 47

5.1 Findings Summary 47

5.2 Conclusion 48

5.3 References for Recommendation 48