INVESTIGATION INTO INFROMATION TECHNOLOGY SKILLS REQUIRED OF A SECRETARY FOR EFFECTIVE JOB PERFORMANCE

INVESTIGATION INTO INFROMATION TECHNOLOGY SKILLS REQUIRED OF A SECRETARY FOR EFFECTIVE JOB PERFORMANCE

ABSTRACT

This study focuses on investigating the IT skills secretaries need to perform effectively in the Imo State public service system. This study was conducted to examine the skills necessary for secretaries to perform their duties effectively.

Modern office/store office technology secretaries/managers fail to achieve a significant percentage of business goals that require accuracy, efficiency, standardization, and increased secretarial productivity. With this in mind, this study also explored the following concepts:
information, communication, technology, information,

Communication technology, ICT and office technology secretary challenges and their applications. The conclusion drawn from this study is that the Imo state government should organize intensive and professional training for secretaries on the use of information and communication technology devices. The government should also provide this equipment. Also, in order to perform reliable work and achieve organizational goals, clerks and secretaries should have the necessary skills to be able to use various ICT equipment, equipment and devices efficiently and effectively, Recommendations were made that knowledge and experience should be acquired. secretary and clerical.

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND STUDY

Early secretary occupations were limited to typing, writing, and copying shorthand. Today, however, it goes far beyond that and includes functions such as sorting and retrieving information and relaying information using manual electronic devices. Executive secretaries who exercise initiative, exercise judgment and make decisions within their own authority have the administrative skills and ability to assume responsibilities without direct supervision. Secretaries also handle more administrative tasks and make decisions on behalf of the organization. However, due to the information and communication technology information above, there is controversy about the future of the information and communication technology secretary.

The term information and communication technology was first used broadly in 1981 to describe devices and systems employed by both the private and public sectors to create, store, and distribute information.

A major feature of modern technology is the ability to process information in some way. We tend to use the way we connect different types of equipment to integrate their functions and manage them effectively. Underpinning the definition of “ICT” is a modernity that provides a useful description of how computers process information.

Information and communication technology, as the pervasive technology required to support information systems, which many now call computer equipment, has enabled the business community to increase profit margins through the use of extremely fast, accurate and flexible devices. help improve planning and organization. Many people consider office efficiency to be an important factor in the well-being of an organization as it can affect productivity.

1.2     STATEMENT OF THE PROBLEMS

A professional secretary’s job isn’t just about answering phones and manually organizing files. This is because the work of a professional secretary includes that of a computer operator. Secretarial duties include a variety of administrative and bureaucratic tasks required to keep the business running efficiently and smoothly.

Some duties include acting as an office information manager, organizing and scheduling meetings and appointments, managing paper and computer files, managing projects, arranging travel, and managing information by telephone, mail, and e-mail. Includes distribution. Need for a skilled secretary

1.3 OBJECTIVE OF STUDY

The purpose of this study is to examine the information skills secretaries need to perform effectively in the Imo State public service system. Specific goals are:


Me. Explore the changing role of secretaries in the ICT era.

ii. Investigating the relevance of information technology skills to secretarial job performance. iii. Highlight the challenges that the advent of ICT poses for secretaries.

1.4     RESEARCH QUESTION

1. Who is the secretary in the information and communication technology age?

2. What are the positive and negative impacts of information and communication technology on the role of secretary?

3. What are the problems and perspectives of secretaries in the age of information and communication technology?

4. What threats does information and communication technology pose to the organizational secretary in this day and age? 5. What impact will information and communication technology have on secretarial work?

1.5     SIGNIFICANCE OF THE STUDY

The importance of this study is heightened by researchers’ recognition of the importance of IT skills to improving the effective performance of secretaries in the Imo State public service system. That is, researchers also recognized the potential of secretaries in information and communication technology. This study will be of value to government policy makers in the field of privatization and will contribute to the success of secretarial advances in information and communication technology.