ROLE OF CLAIMS SETTLEMENTS IN THE GROWTH OF AN INSURANCE COMPANY
Background of the study
Insurance is a unique industry, and one of the factors contributing to its uniqueness is the specificity of the insurer’s product, the promise of coverage at a later date. It is generally accepted that the insurance industry exists to ensure the survival of other industries (More and Camack (1976). Highly dependent on timely delivery, renewals can ruin an insurer’s reputation with an efficient claims department (OJUKWU 2006:
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