The Communication Related Problems Faced By Secretaries In Public Sector

The Communication Related Problems Faced By Secretaries In Public Sector

Abstract

The major goal of this investigation is to learn more about the communication issues bank secretaries face using the First Bank as a case study.

Three research questions were created in accordance with this. The first bank’s senior and intermediate level executives from several departments made up the sample size for which questionnaires were employed.

The following conclusions were reached after an analysis of their responses.

In banks, communication integrates the secretaries’ roles.

Poor communication could result in workplace unrest

Communication breakdowns in secretaries at banks can be brought on by miscommunication, misreading of messages, poor messenger circulation, and failure to publish information to the notice board.

There are communication gaps among first bank secretaries.

The initial bank secretaries’ communication mechanism is inefficient.

Effective communication helps strengthen and maintain positive relationships between people and businesses.

When communication is hindered by obstacles, Banksal secretaries’ productivity may suffer.

Good business chances may be lost due to bad communication

Because there is no imminent replacement, first bank secretaries produce a lot of work.

A significant factor in the loss of good business chances is poor communication.

Therefore, it was suggested

One cannot overstate the importance of communicating in a detailed and organized manner.

– It is necessary to abandon the two-way communication method.

– It is important to deliver messages that are both short-term and long-term important as soon as possible.

– SECRETARIES IN FIRST BANK are recommended to take precautions to make sure that the communication gaps between Secretaries in Banks are effectively contained.

– Bank secretaries should occasionally plan conferences, workshops, seminars, etc.

– Management must genuinely want to communicate with staff members.

CHAPITER 1

Introduction

1.1 The Study’s Background

Every facet of human life is included in the discipline of communication. It influences all of our interactions with others, both actively and passively, and it constantly occurs. It can appear in symbolic, verbal, and non-verbal ways. We can communicate with every aspect of our body, including our posture, smile, and even the clothing we wear.

The term “communication” has been defined in a variety of ways by academics. But there is one common thread that all of these definitions share. That is the act of one person or group of people imparting knowledge, concepts, beliefs, views, attitudes, etc. to another person or group of people.

especially when it comes to business Secretaries in Banks offers a platform for Secretaries in Banks employees to engage, share knowledge, and develop and carry out plan proposals. It serves as a platform for establishing and sustaining relationships. It also serves as a vehicle for bestowing praise and delivering harsh criticism.

Business and Secretaries in Banksal communication aids in the orientation of secretaries to their positions and aids supervisors in keeping track of the secretaries’ activities. Communication is a human secretary’s most valuable skill, especially in banks. This is so that information, ideas, attitudes, and feelings can be shared across individuals and groups at all levels of the Secretaries in Banks, including among executives, managers, staff, supervisors, foremen, and employees.

All managerial tasks are impacted by communication since none of them can be completed successfully without it. Plans and innovations cannot be carried out unless they are shared with the people who will implement them. In the Banksal organizational system, the secretaries are responsible for creating channels of communication that allow information to be transmitted laterally, horizontally, upwardly, or downwardly.

Because of changes in the desired direction, interference are obstacles to good communication.

Better performance, high productivity, and job happiness among bank secretaries are discouraged by efficient communication. This lessens the requirements for a bank secretary’s internal operation, which could incorporate managerial tasks.

The issues that arise in a Secretaries in Banks as a result of communication issues lower and impede the likelihood that such a Secretaries in Banks will accomplish its objectives.

The Mercedes-Benze Anambra Motor Manufacturing Company (MB-SECRETARIES IN FIRST BANK) will be a specific focus of our study as we concentrate all of our attention on the primary communication issues.

MB – SECRETARIES IN FIRST BANK limited was established on January 17, 1977, and the factory was inaugurated on July 8, 1980, by Alhaji Shehu Shagari, the first executive president of Nigeria. With an effective network of over 36 after-sales service points and spare parts supply depots, it began formal production in January 1981 and has since contributed to the country’s industrial progress by adding more than 25,000 cars to the country’s transportation sector. The major spare parts warehouse of the first bank has around 35,000 line items.

A joint venture between the federal government of Nigeria and Daimler Chryster AG is Mercedes Benz SECRETARIES IN FIRST BANK. In Nigeria, MB SECRETARIES IN FIRST BANK is the market leader for commercial trucks with a five-ton payload and greater. The facility, which is located on a vast 300,000 square meter site in Emene, close to Enugu, is a shining example of a successful and viable economic and technological corporation between the government and people of Nigeria and Daimler Chrysler AG, and as a result, there is a hybrid white/black system of governance there.

There are times when one system administration disagrees with another due to communication issues as a result of the white/black connection, both in the formulation and implementation.

Statement of the issues, under clause 1.2

Every bank secretary’s most valuable tool is communication.

The inability to communicate effectively is a prerequisite for incorrect engagement and understanding between individuals in a secretaries in banks. Ineffective and inefficient management are caused by a poor communication system, which has an impact on the established goals. Several of these issues include

1. The secretaries at banks lack a proper route for communication. This explains why situations still exist when simple issues that could be resolved via communication and understanding between the secretaries and the management turn into huge issues that result in setbacks for the first bank.

2. The management is unwilling to provide employees access to information. Because of this, secretaries frequently get information by word of mouth, which frequently results in negative behaviors in the first bank.

3. MB – SECRETARIES IN FIRST BANK is an international first bank that transports data from various regions of the federation as well as from abroad. The channels can’t handle all the messages being transmitted because there is so much information. When every line is in use at once, the telephone lines occasionally have trouble connecting. When more messages are conveyed than the human recipient can process, information overload occurs, which reduces efficiency.

4. The first bank’s production level will suffer because it does not completely recognize communication as a crucial component of secretaries in banks and, as a result, permits communication gaps to emerge between it and the secretaries.

1.3 GOALS AND PURPOSE OF THE STUDY

The study’s goal is to examine the impact of communication obstacles on bank secretaries. Any business endeavor’s ability to effectively share information with and without the use of bank secretaries is crucial for its efficient functioning, and any obstacles to this flow could have fatal results. As a result, the researcher is going to investigate

i. To ascertain whether faulty coordination of the Secretaries in Banksal functions is caused by communication issues.

ii. To determine the channels of communication used by MB-SECRETARIES AT FIRST BANK

To ascertain whether the desired Secretaries in Banksal goals were accomplished using these communication channels.

iii. To determine whether inefficient communication causes bank secretaries to miss out on good business possibilities.

1.4 The Study’s Signficane

Understanding, information, inspiration, cooperation, and job satisfaction are all delivered through communication, which is essential for a group’s success. increased communication results in increased work output and more job satisfaction. OFFICERS IN FIRST BANK It is believed that the analysis of data, findings, and solutions proposed in this article will be helpful to those who read it. The challenges posed by ineffective communication on the part of the management and staff nearly grounded the multi-national promising enterprise that has provided aid to teeming populations made up of Nigerians.

i. Who will use the communication to address any issues brought on by insufficient communication.

ii. Managers of other businesses will find this article valuable as they gain expertise because they won’t want to experience the same bad circumstance before employing the solution suggested in this study.

iii. Despite the fact that many authors have already addressed this topic, it is thought that this is yet another addition to the body of literature. Additionally, this will serve as a resource for students and other researchers who might want to conduct a project of this sort.

1.5 Overview Of The Study

The goal of this study is to determine how communication barriers affect bank secretaries. Its focus is only on the Secretaries in Banks that are the subject of the investigation. This study will go a little further and go into more detail on communication.

1.6 Research question

Is there a poor coordination of secretaries in banks as a result of communication issues?

ii. What channels of communication are available among the FIRST BANK SECRETARIES?

Are the Secretaries in Banks’ desired aims fulfilled through these communication channels?

iv. Can good business prospects be lost by secretaries in banks due to insufficient communication?

1.8 Term Definition

ACHIEVEMENT: The effective completion or acquisition of something, particularly by talent or labor.

BARRIERS: Things that are intentionally or unintentionally positioned to block the movement of other things.

Bypassing occurs when a message’s sender and recipient imply distinct meanings from the same words or use different terms while intending the same meaning.

The act of sending and receiving messages is known as communication. Additionally, it involves the transmission of concepts, knowledge, and orders as well as their reception and comprehension by the recipients.

A technique for auditing communication policies, networks, and activities is called a “communication audit.”

Communication effectiveness refers to the accomplishment of communication goals and the desired communication outcome.

COMMUNICATOR: The sender or message’s creator

EFFECT: Reactions to queries, requests, or messages made to the sender by recipients.

FILTERING: The propensity for individuals to withhold undesirable information from a communication before disseminating it.

IMPACT: The influence of one invention or concept on another. Additionally, it is the force of a thing striking another.

Information overload occurs when there is an excessive influx of stimuli through the communication systems.