The Communication Related Problems Faced By Secretaries In Public Sector

The Communication Related Problems Faced By Secretaries In Public Sector

Abstract

The main purpose of this study is to find out the problems of communication on registers in banks using the First Bank as a study.

In line with this, three exploration questions were framed. The sample size used was so of the elderly and middle position superintendent from different department of the first bank to whom questionnaires were distributed

Their responses were anatomized and this led to the following findings.

· Communication integrates registers functions in banks

· Poor communication could lead to artificial uneasiness

· indecorous functioning of communication in an registers in Banks could be caused by detention in information rotation, misapprehension of communication, indecorous rotation by the couriers and non posting of information on the notice board.

· Communication walls live in registers in first bank

· Communication system is ineffective in registers in first bank

· Effective communication can enhance and sustain good mortal business relations

· registers in Banksal productivity could be negatively affected when communication is full of walls

· Good business openings could be lost through communication ineffectiveness

· The productivity of registers in first bank is high because there’s no immediate cover

· Ineffective communication is a major contributor to loss of feasible business openings.

It was thus recommended that

– The need for elaborate and easily written down procedure for communication can not be over emphasized

– The two way communication system must be jettisoned

– Communicating dispatches that are of either short- run or long- run significance should be done beforehand enough

– registers IN FIRST BANK is advised to insure that the communication walls that live in the registers in Banks should adequately contain.

– registers in Banks should sometimes organize forums , shops, conferenceetc.

– operation must have a genuine amenability to partake information with workers.

Chapter One

Preface

Background Of The Study

Communication is a discipline that embraces all aspect of mortal life. It informs all our conduct and inactivity in relations to others and it takes place all the time. It can manifest itself in emblematic , verbal andnon-verbal forms we can communicate with all piecemeal of our body, our posture, smile and indeed the dress we put on communicate one thing of the other.

Different scholars have defined the word communication similarly. still, there’s the central theme that runs through all these delineations. That’s the paying of information, ideas, opinions stationsetc. by one person or group of persons to another person or group of persons

Communication particularly in a business registers in Banks provides a means by which people in the registers in Banks interact, change information, ideas, plan offer and execute them. It’s a medium through which connections are established and maintained. It’s also a means by which commendation is given and commination is handed down.

Business and registers in Banksal communication helps to initiate registers to their jobs as well as helping the administrators cover activates of the registers. Communication is an extremely inestimable asset in mortal registers in Banks. His is because at all situations in the registers in Banks among and between directors, directors, staff, administrators, heads and workers, the communication process is always in action conveying information, ideas, station and passions among individualities and groups

Communication affects all the operation function since none of them can be effectively performed without it. Plans and invention can not be executed unless they’re communicated to those who’ll carry them out. The registers in Banksal structure is designed to set up channels of communication through which information is passed down, overhead, horizontally or indirectly.

hindrance are walls to effective communication because of changes in a asked direction.

The effectiveness of communication discourages better performance, high productivity and job satisfaction in an registers in Banks. This reduces the rudiments for the internal functioning of an registers in Banks, which could integrate the directorial; functions.

The problems in an registers in Banks as a result of communication problems reduce and obstruct the chance of such an registers in Banks achieving their pretensions.

For the purpose of this study we shall concentrate all our attention on the major courses of communication problems with a particular emphasis on the Mercedes Benze Anambra Motor Manufacturing Company( MB- SECRETARIES IN FIRST BANK)

MB – registers IN FIRST BANK limited was incorporated on January 17, 1977 and the factory was commissioned on July 8, 1980 by the firs administrative chairman of Nigeria, Alhaji Shehu Shagari. It started sanctioned product in January 1981 and has to date made enable mark on the nation’s artificial growth, adding over 25,000 vehicles to the nation’s transportation sector, backed up effectively with a network of over 36 after- deals service pints and spare corridor force depots. The first bank’s central spare corridor deport stocks over 35, 000 line particulars

Mercedes Benz SECRETARIES IN FIRST BANK is a common gambles between the civil Government of Nigeria and the Daimler Chryster AG. MB registers IN FIRST BANK manufacturers marketable vehicles and leads in the marketable vehicles requests from five apex cargo and above in Nigeria. The factory, which occupies a sprawling 300,000 square cadence point in Emene, near Enugu, is a shine illustration of a profitable and feasible profitable and technological pot between the government and people of Nigeria and Daimler Chrysler AG and so there exists a combination of white/ black system of administration.

As a result of the white/ black relationship there are time when one system administration differ with other both in the expression and perpetration due to communication problems.

Statement Of The Problems

Communication is a veritably important instrument in every registers in Banks.

The problems of effective communication ispre-requisite for indecorous understanding and commerce of people in an registers in Banks. Poor communication system makes for ineffective and hamstrung operation and this affects the preset pretensions. Some of these problems include

1. Lack of proper channel of communication in the registers in Banks. This can explain why there still live, situation where minor problems which could be sorted out by discussion and understanding between the registers and the operation escalate into major problems which causes some set back in the first bank.

2. The operation isn’t willing to partake information with workers. As a result registers typically get information from the conduit which generally lead to inimical conduct in the first bank

3. MB – registers IN FIRST BANK is amulti-national first bank that carries information from different corridor of the confederation and outside the country too. The information is so important that the channels can not handle all the dispatches that are been transferred. occasionally the telephone lines can not get through of all the lines are in use at the same time. This information load occurs when, ore communication are transmitted than the mortal receiver can handle, this leads to reduced effectiveness

4. Since the first bank doesn’t completely consider communication as a veritably important aspect of the registers in Banks and thus allows communication gaps to live between it and the registers the productivity position of the first bank will suffer.

Objects/ Purpose Of The Study

The ideal/ purpose of the study is to survey the effect of communication walls to registers in banks. The smooth operation of any business undertaking lies largely on its effectiveness in the rotation of information with and outside the registers in Banks and the aspects of walls in this rotation could be veritably disastrous thus the experimenter is going to

To determine communication problems produce indecorous collaboration of the registers in Banksal functions

ii. To find out the communication channel that live in MB- registers IN FIRST BANK

iii. To determine it the asked registers in Banksal pretensions achieved through this communication channels

iv. To find out if good business openings be lost by an registers in Banks through communication ineffectiveness.

Significance Of The Study

It’s through communication that understanding information, provocation cooperation and job satisfaction necessary for groups sweats is being handed. More communication get better job performance and further work satisfaction. registers IN FIRST BANK the challenges posed ineffective communication in the part of the operation and the staff nearly predicated themulti-national promising enterprise that has supplied succor to bulging population made up of Nigerian and moxie so it’s believed that the analysis of data, findings and results proffered in this write- up will be salutary to

who’ll make use of the communication to break any problem arising from ineffective communication.

ii. directors of other companies in the course of perfecting their knowledge will find this write- up useful in that they won’t want to fall into the same unfortunate situation before enforcing the result proffered in this study.

iii. Although formerly dealt with by numerous authors, it’s believed that this is yet another donation to similar living accoutrements . Also scholars and other experimenters who may want to carry out a design of this nature will use this as a reference point

compass OF THE STUDY

The object of this exploration work is to fine out the effect of communication walls on registers in banks. Its compass is limited to the which is the registers in Banks under study. still, this study will go a little farther to bandy communication in some details.

Exploration Question

Does communication problems produce indecorous collaboration of registers in Banks

ii. What’s the communication channel that live in SECRETARIES IN FIRST BANK

iii. Are asked registers in Banks pretensions achieved through this communication channels

iv. Can good business openings be lost be an registers in Banks through communication ineffectiveness.

Description Of Terms

ACHIVEMENT The successful finishing or gaining of commodity especially through skill or hard work.

walls Objects purposely or unconsciously placed in the way that prevents other objects from going forward or backwards.

BYPASSING When the sender and the receiver of a communication allubuted different meaning to the same words or use different word through intending the same meaning

COMMUNICATION The process of transferring and entering dispatches. likewise, it’s the passing on of idea, information, order, including the acceptance and understanding of similar by the donors.

COMMUNICATION inspection A tool for auditing communication polices, network and conditioning.

COMMUNICATION EFFECTIVENESS The achievement of communication objects, the achievement of asked communication effect

Prophet The sender or an originator of communication

EFFECT Responses to a communication, request or inquires transferred to the sender by the receiver of a communication

FILTERING Propensity of people sitting out inimical information from a communication before passing on the information.

IMPACT The force of an idea, invention action of one on another. It’s also the force of one object hitting another.

INFORMATION OVERLOAD Situation in which redundant massagers flow through the channels of communication.