The Effects Of Telecommunication Service On Customer Satisfaction In Nigeria
Abstract
The study was carried out to determine the effect of telecommunication service on service delivery and client satisfaction. To carry out this exploration work check exploration design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and anatomized using simple chance and ANOVA. The result review that MTN doesn’t give the demanded service. That their service is characterized with network oscillations, high calls charges and gratuitous SMS. It was recommended that MTN and other Telecommunications companies should give the demanded service to achieve client satisfaction in Nigeria.
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