AN ONLINE HOTEL BOOKING SYSTEM

ABSTRACT

The “Online Hotel Booking System” project is a system for booking hotel rooms using the internet. The goal of this research is to create and deploy an online hotel reservation system that will replace the manual hotel room booking process. The former system for booking rooms had numerous issues, such as delays in processing customer bookings or paying for rooms that were below or over his norm, making emergency booking impossible.

In order to create a new and enhanced system, the objects-oriented analysis and design methodology (OOADM) was used to analyze the system in order to uncover the many objects involved and how they interact with one another. The new approach makes use of online room rates and uploading of available rooms and facilities so that customers may see and choose before arriving, as well as in the case of emergency travel. This innovative technique aided hotel owners in managing their properties by allowing them to control receptionist movements and avoid fraudulent actions. It also enhanced hotel managers’ efficiency and profit margins, as they now have better and better facilities.

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

In Nigeria, the manual technique of booking hotel rooms is plagued by several issues. Customers who have little or no information about the hotels in their area; a guest checking into a hotel room that is either too expensive or too unsuitable for his or her personality; prolonged delays by the receptionist in retrieving certain information about any particular guest who checked into the hotel whenever such information is demanded by the manager; and the foul play that occasionally occurs when information about the guest who checked into the hotel is demanded by the manager. All of these issues, as well as others, would cause a hotel’s business to suffer. The main goal of this project is to create a web application program that will solve all of the problems that customers have with the manual hotel booking system, allowing them to go online with their mobile phones, tablets, or laptops to browse the relevant information they need about the hotels in their area and book the appropriate suite that fits their budget.

STATEMENT OF PROBLEM

Customers who have little or no knowledge of the motels in their immediate vicinity.

A hotel guest checks into a room that is either overly pricey or inappropriate for his or her personality.

The receptionist’s inability to retrieve certain information on a certain visitor on demand for an extended period of time.

Possibility of receptionist fraud by failing to record official information about some guests who booked into hotel rooms.

OBJECTIVES OF THE STUDY

Customers can quickly search for hotels in their area by going online using their mobile phones or laptops.

After seeing and accessing these hotels in their area, guests will be able to book rooms within their budgets.

Receptionists can quickly and easily obtain consumer information through the internet.

Because the customers’ information will be online and accessible by the managers, there will be no fraud committed by the receptionist by failing to register each customer.

SIGNIFICANCE OF THE STUDY

When the new system is implemented, it will assist guests, receptionists, managers, and hotel owners in the following ways:

Guests would benefit from the system’s faster access time.

Front desk office attendants (receptionists) would expend minimum effort in serving guests because they would only need to retrieve the customers’ information via the internet.

The management may quickly conduct an inventory to determine the overall number of guests that checked in or out of the rooms, as well as those who made advance reservations.

Better profitability would undoubtedly result from increased efficiency in the business’s operations.

SCOPE OF THE STUDY

This study aims to determine how beneficial an online room reservation or booking system will be in improving hotel room reservation operations. However, out of the various departments that make up the hotel, this study project is limited to only one (room reservation).

LIMITATION OF THE STUDY

I was constrained by the following factors, which also hindered the researchers’ efforts in designing a comprehensive hotel reservation program.

TIME CONSTRAINTS: This project has a one-semester time constraint; however, for the creation of hotel software, a longer length of time would have been preferable.