Impact Of Product Quality On Sales Volume In Nigerian Bottling Company

Impact Of Product Quality On Sales Volume In Nigerian Bottling Company

Chapter One

Preface

Background Of The Study

Process diligence in general face a nonstop drive to ameliorate their operations. This drive is executed by global competition,( environmental) regulation and consumer demands(e.g. Mittal( 2001)). A donation to the enhancement of the operations can be achieved by enforcing an advanced control strategy in the process aiming at increased productivity and inflexibility in operations( Trystram and Courtois( 2003) and drop of product loss, increase of product quality and its chronicity. Also more cost effective operation is an important provocation for the perpetration of a new control strategy. presently, in process operations one generally measures the different process variables, similar as temperature, moisture, pressure and flows, relatively constantly. This allows for tight control of these process variables. The set points are determined off- line in advance and are generally constant, or, at best, manually acclimated as conditions change out of the normal. In discrepancy, quality variables, which are the crucial indictors for the performance of the overall process, are measured off- line, if measured at each, but are generally rather slow. therefore their use in control operations introduces time detainments and ages where the process isn’t operating on specifications( Chen etal.( 2003).

still, enhancement of process operations with respect to product quality conditions can only be achieved by combining knowledge about both the product and the process, ase.g. for drying operation is concluded by Kerkhof( 2000). This motivates the development of a control methodology that can be used to determine the most applicable control strategy for a specific process operation. Although its results may be used to ameliorate process operations in other diligence, this thesis focuses on food processing and also especially on the class of climate controlled operations.

still, the client will be pleased and consider that the product is of respectable or indeed high quality, If a product fulfils the client’sexpectations.However, the client will consider that the product is of low quality, If his or her prospects aren’t fulfilled. This means that the quality of a product may be defined as “ its capability to fulfil the client’s requirements and prospects ”. Quality needs to be defined originally in terms of parameters or characteristics, which vary from product to product. For illustration, for a mechanical or electronic product these are performance, trustability, safety and appearance. For pharmaceutical products, parameters similar as physical and chemical characteristics, medicinal effect, toxin, taste and shelf life may be important. For a food product they will include taste, nutritive parcels, texture, shelf life and so on.

Indeed, it’s of these above that Crittal- Hope has quality control department to carryout full responsibility of quality control of the association products. Quality means different thing to different people, in a nonprofessional term, quality entails some degree of excellence or superiority. Excellence or superiority is a relative word whereby what’s good as excellence by one may not be excellence to another person. Control takes the form of meeting standard quality according to specification. The process through which we establish and meet standard is simply” control ” when similar process is established and applied to problems of product quality and product standardization, also it’s called quality control.

The Statement Of The Problem

The study concentrated to find out the problems of product quality in manufacturing establishment particular Crittal Hope Limited Kaduna as a case study. This is important because product quality may be seen as its kinds types features, property and degree of its virtuousness or excellence. still lot problems are faced by utmost by utmost manufacturing association including Crittal- Hope Kaduna, in their products. these problems includes- meeting the needed standard, one of the problems is that the products aren’t meeting needed standard, if a company’s products are satisfy the guests demand also it’s necessary to establish a standard for the functional and appearance aspect of their product as well as their continuity demand. This aspect is basically the general demand for setting up a quality control department in order to insure that norms are rigorously maintained. Problems of meeting products specification, frequently times, product fail to meet the specification needed by guests because of assignable causes like; imperfect accoutrements used, indecorous setting of outfit, functional crimes, forceetc. it isn’t good of citation that it bring the some quantum to produce products units problems of variation in quality of product. That product by mass product system on machine constantly, produces with unconsciously varying quality of the products because of lack of proper quality control in place. Emphasis should thus, be on forestallment rather also error discovery. Accordingly, the attainment of suitable quality depends upon applicable mortal performance or geste when the product is being manufactured. It’s a pity still that in the fact of profitable depressions likes our society directors in manufacturing association go to any length to compromise standard for their labor force and selfish interest. To meliorate this vice, a quality control director should be adequately remunerated so that he can perform his functions efficiently.

The Objects Of The Study

This study is aimed at examining the impact Product Quality on organizational productivity. The specific objects are;

1. To estimate the part of quality product operation ways in boosting deals volume

2. To examine the utility of the significance of quality control.

3. To understand the colorful product control problems.

4. To understand the impact of pricing on quality product.

Statement Of Thesis

The following thesis is formulated

Ho Product Quality has no significant impact on organizational productivity.

Hi Product Quality has significant impact on organizational productivity

Significance Of The Study

The significance of this study can not be overemphasized; the findings will be significant to individual guests of Crittal- Hope as it’ll enable the operation to ameliorate on their quality control thereby leading to high profitability.

The study will serves as a reference for farther exploration work by pupil and other academicians.

It’s in partial fulfillment of the demand for the award of Advanced National Diploma( HND) in product and Operations Management and to expand the understanding of the pen’s knowledge regarding exploration study.

Compass Of The Study

The study is to examine the impact of product quality on organizational productivity. The exploration shall be limited to only. Crittal- Hope Limited, Kaduna particular the product department of the association. still note should be made where necessary with others soft drinks manufacturing companies or department within the sector.

Limitation Of The Study

The following are the limitations that have been militating against the design work as constrains the constraints includes the following.

1. Low return rate of questionnaires.

2. incapability to use correct data gathering instrument due to ignorance about their vacuity.

3. Attainability to probe subjects.

4. Lack of pot from subjects or object leading to the use of lower than anticipated number.

LITERAL BACKGROUND OF THE CASE STUDY

From its small and veritably humble morning in 1958, the story of Critta- Hope goes back to 1884 when one Francis Crittall in Braintree, UK manufactured the first essence casement window. This successful, and so, in 1918, a standard range of essence windows and doors were introduced.

This range of windows and doors, which should be seen as the introductory specification of moment’s standard range throughout the world and was specified over the times for numerous types of casing schemes and structures.

Having successfully exported its products to as numerous as 20 different countries including Nigeria, Crittal Windows in the UK decided to set up manufacturing units in some of these countries. One of similar country was Nigeria, in the form of Crittal- Hope, Nigeria Limited.

Crittall- Hope has manufactories in Lagos and Kaduna. These manufactories manufacture a wide range of sword and Aluminium products similar as

Steel Products

· Standard Window and Doors.

· Projected Windows and Doors.

· Tropical Windos and Doors.

· Steel Security Doors and Gates.

· Door Frames.

· Roller Shutter Doors.

· Collapsible Security Gates.

· Industrial Shelving and racking.

· Stainless Steel Sink.

Aluminium Products

· Sliding Windows and Doors.

· Projected/ Casement Windows.

· Casement Doors and Swing Doors.

· Curtain Wailing.

· Office Partitioning.

·Semi-Head and Circular Windows.

· Acoustic Windows and Doors.

· Timber Look Like Windows.

· Timber look like Door.

· Folding Doors.

Accessories

Crittall- Hope KadunaLtd. is a completely possessed attachment of Crittall- Hope Nig. Ltd, established in 1963 with a view to cover the northern part of the country. The company deals in the same range of products as the parent company.

Crittall- Engineering Services is an intertwined structure systems company, that was conceived to give the slice edge in systems operation through its devoted and services similar as Designing and Building, Addition workshop( internal and External), colorful types of partitioning systems, colorful types of roofing systems, civil workshop, mechanical and electrical workshop, product of security gates, Internal and external wrought workshop.

Description Of Terms

Deregulated Economics this refers to those husbandry whose political superstructure is grounded on commercial testament.

TQM is an acronym for Total Quality Management

TQM Principles refers to doing effects right the first time, be client- centered, make term work and staff commission.

PIMS is defined as the Profit Impact of Market Strategy, one of the first solid pieces of substantiation linking TQM.

tang refers to good service delivery as the special emotional plus that keeps the client coming back time and time again.