Survey Of Occupational Challenges Facing Secretaries

Survey Of Occupational Challenges Facing Secretaries

ABSTRACT

The end of this design is to analysis the occupational challenges facing registers in the Enugu State Civil Service.

In order to make the writing a dream come through certain books and presented papers were Consulted and interviews were made also, after these cheers and interviews it come clear that registers are suffering from numerous thing like office outfit problem s of attending to callers and profession not being admired by staff. Also ignorance of and where one ’( s job ferments and where others job start and a result of some workers elelights in arrogating others job.

likewise, Government should also give a policy on the training of registers as a cautious to encourage registers who embark on tone development.

Chapter One

Preface

Background Of The Study

The secretarial profession was allowed to be lower of significance to both business and diligence each over the world in former times. But now it’s known that the secretarial profession is one of the oldest in the world and that where there was a man of action there too was a man of pen to record his deeds.

The public registers Association defined a clerk as an administrative adjunct who possesses a masterly of office skill, who demonstrates the capability to assume responsibility without direct supervision, who exercises action and judgment and who makes decision within the compass of assigned responsibility.

The wordbook of occupational title defines a clerk as a person who schedules appointment give information to guests, takes dictation in longhand or on machine and transcribes relieves officers of pastoral work deals with incoming and gregarious matters, locates attaches applicable correspondence to lines to be treated by the employer, takes care of reports, keeps particular records and twinkles of the meeting,

From the4 over, it could be seen that a clerk is a protean business generalists who understands the larguage of ultramodern business and not just the skill of longhand and typing alone. Secretarial effectiveness or perfection lies in her intelligent donation of business communication in a manner that enhances the image of the association.

It can be correctly stated that because of the versatility of the secretarial functions, she becomes the life line or noway center of any association.

The clerk is demanded in the storage for provision of information because an office is set up to carryout a specified business and with the sole arm of making profit, therefore, the services of an effective clerk is needed towards the achievement of the association objects.

A 1975 Survey conducted byDr. Mitchell of the university of wislonisim showed that seventy five percent of the registers reported that their secretarial duties comported of the following, preparing rough drafts of responses to correspondence reading signing and releasing administrative letters for Mailings, transcribing form dictation taken in longhand, keeping special records and reports to simplify administrative decision timber, gathering information from colorful interwing conferences and meetings, opting or recommending purchase of office outfit and suppliers.

In carrying out those dusties in a original Government council the clerk acts as an conciliator between the publics and the civil service, Government. The clerk thus comes into contact with people as he performs falsehoods routing assignments.

In carrying out his secretarial functions, his manages certain coffers similar as mortal and matertarial coffers each in an attempt to make his master succeed.

The clerk communicates with his follow workers of the council in order to sort out one sanctioned matter or the other. As the agreement he must transmit and explain top operation programs down to the staff.

As a routine also the clerk has a link with the external public like industrialists, press, preceptorsetc. of colorful associations image to the running of this duty. Mishandling of this fine costs a lot of damage to the association. The clerk doesn’t unnecessarily appropriate to herself powers. Her part in hunt operation or regulating hunt business in and out of the master office is unrivaled . After all, some callers would be satisfied with just getting information from the clerk. guests should be routed to be master or to the applicable staff and who she should handle by herself.

Calls, which aren’t answered effectively and efficiently, gives a uery negative print of the association and bone that’s effectively and efficiently handled gives a veritably continuing print.

Since the clerk come into face to face contact with the public, she ensures that she takes acceptable care of her particular appearance. As a good image- maker of the council, she’s always neatly, dashingly and serviceably dressed. Coupled with this, her modesty, politeness, graciousness, tolerance alertness etc are always at test. In addition, she maintains a good voice and an excellent command of English Language.

In this way; she sees to it that everything aimed at perfecting and maintaining a smooth inflow of communication between her master and the public is put in all the time she’s the glass through which the master assesses the association and at the same time the eye which the public sees the principal superintendent in particular and the association in general.

Purpose Of The Study

The purpose of the study is to

1. Find out if there are any aspect of the secretarial job that concern the civil service in Enugu State, if any, the occupational Challenges facing registers.

2. Identify if those functions conflicts with that performed by the Civil menial in Enugu State Civil Service

3. Find out if there functions are useful in runing the Civil Service in Enugu State.

4. Find out if the registers are effective in performing those functions.

Significance Of The Study

This study would profit association rehearsing registers and

the pupil registers likewise

roughly association don’t know the occupational talent of their registers. As a result they duplicate sweats by employing would be done by the clerk thereby incurring costs. There fore the varying functions of the clerk for proper and acceptable application to save costs.

Also most rehearsing registers don’t know the job enrichment of their profession. Some of them were, as a result, reduced to the association. This causes inferiority complex and insignificant among their coordinates in other professions. This study would broaden their horizon in their field so that they assume their properposition as executive registers a position of pride to the pupil registers the unearthing of the occupational challenges facing the registers in associations would help them proper them characters well while in academy for the professional challenges ahead.

Delimitation

Secrtaries are the most important staff in an association. In fact utmost people descvribe them as the life line of similar associations they work in. this exploration work is confined to chancing out the occupational challenges facing registers in the Enugu Sate civil service. The Ministries of Education and workshop were used for the study.

Exploration Questions

The exploration formulated the following exploration Questions grounded on study.

1. Is there any kind of problem you encounter as a clerk?

2. Do your job conflict with that of others in the office?

3. As a clerk do you have any ultramodern outfit you work with in your office?

4. As a clerk are you neglected i.e. not honored?

Statement Of The Problems

The American Association of registers defined a clerk as an adjunct to an superintendent, enjoying mastery of office chops and capability to assume responsibility with out direct supervision, exercise judgement and make decision with the compass of the authority.

The below description spells the compass of the registers functions. It can correctly be stated that because of the mileage of the secretarial functions, she becomes the life line of the association she serves, she acts as conciliator between the guests and the possessors of the association. The job there frontward brings him into contact with multitudinous individualities who come into the office to distribute business.

Ogbebor( 1995) states that one is disturbed at the funny way Government treats registers. preliminarily, it was delicate for people to regard clerk boat as a profession. This treatment can only be linked to a scene of the NTA Benin programme of “ Hotel Dejordan ” A man calling his woman “ hunchback in the day and squeeze at night.

It’s suspected that there’s poor treatment of registers in Enugu state Civil Service. The cause of this treatment isn’t yet known. This exploration work thus is aimed at chancing out the challenges out their duties in the colorful ministries in Enugu state using the ministries of Education and work as the case study.